Kundenbetreuung und Organisation mit Herz und Verstand – damit unsere Serviceeinsätze rund laufen!
Sie behalten gern den Überblick, haben ein gutes Gespür für Kundenbedürfnisse und bringen Themen zuverlässig voran? Dann passen Sie perfekt in unser Team.
An der Schnittstelle zwischen Kunden und Servicetechnikern/Servicetechnikerinnen sorgen Sie dafür, dass unsere Service- und Wartungseinsätze effizient geplant, zuverlässig durchgeführt und sauber dokumentiert werden.
Ihre Aufgaben
- Planning and coordination of maintenance and service calls – on time and without a hitch
- Procurement of wear and spare parts
- Preparing documents for technicians
- Support with follow-up
- The primary point of contact for our customers regarding scheduling appointments, inquiries, and organizational matters
- Creating and maintaining maintenance contracts and service records in the system to ensure that all information is complete and accessible at all times
- Processing business transactions in our ERP system
Ihr Profil
- Completed business training (e.g., industrial clerk, office management clerk, or similar) and some work experience
- Proficient Use of Microsoft 365 (Word, Excel, Outlook, Teams, etc.)
- Experience with ERP systems, ideally SAP Business One (which is what we use)
- Excellent written and spoken German, solid English skills
- A meticulous, structured approach to work and a preference for working independently
- Strong communication skills—including over the phone—and, while always friendly, persistent when necessary
- Open-minded, eager to learn, and a true team player
Wir bieten
- A secure job at an owner-managed company with a long track record of success
- Flat hierarchies and a collaborative work environment where you can contribute
- Modern office spaces and a friendly work environment that emphasizes collaboration and mutual support
- Ample parking (including for bicycles)
- Free drinks
- Company-sponsored supplemental health insurance
- Company Bike Leasing
Interesse?
Wir freuen uns auf Ihre Bewerbung!
